Trainings Offered

Trainings Offered
Trainings and Workshops are also offered by the Workforce & Business Development Program on a by-request basis and are customizable.  For more information and/or if you would like to request a cost quote for computer training and/or developmental workshops, please contact the Workforce & Business Development Program to speak to a representative.

(Please view our Upcoming Events page for classes offered to the public)

(Click on one of the trainings below, for more information)
Customer Service Workshop
Financial Literacy Program
Introduction to Personal Computers
Microsoft Office Excel 2013 Level 1
Microsoft Office Excel 2013 Level 2
Microsoft Office PowerPoint 2013 Level 1
Microsoft Office PowerPoint 2013 Level 2
Microsoft Office Publisher 2013
Microsoft Office Word 2013 Level 1
Microsoft Office Word 2013 Level 2
QuickBooks Introduction
QuickBooks 2
Self-Employment: “From Dream to Reality!”
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Customer Service Workshop

Customer Service: What Does It Really Mean?

This program is offered to individuals and businesses in Pike, Jackson, Ross, and Scioto counties. There are no income requirements for participants.

Customer Service*:  n. assistance and other resources that a company provides to the people who buy or use its products or services *Webster’s New Millennium™ Dictionary of English, Preview Edition (v 0.9.7) Copyright © 2003-2007 Lexico Publishing Group, LLC

This workshop discusses concepts about what good customer service really means. In addition, you will explore skills to help behavior become more positive and develop an understanding that attitudes have a direct impact on your business, especially the customer.

The three-hour (3) workshop includes interactive exercises and covers the following topics:
7 Sins of Customer Service
Self-Image, Values, Self-imposed Limitations, and Early Childhood Conditioning
What does Customer Service Really Mean?
Habits of Thought and Programmed
Responses
Attitudes
Importance of Communication
(sending and receiving vis-a-vis verbal and non-verbal)
Interpersonal Skills
Roles of Responsibility
Roles in the Organization’s Success
Behaviors Toward the Customer
Handling Customer Complaints
Customer Bill of Rights
Goal Planning
A business’ success depends on everyone from the President/CEO all the way down to the mail room. Furthermore, business is all about relationships. Likewise, customer service is essential in keeping your business in business!!
 

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Financial Literacy Program

This program is funded in part by State Farm Insurance.

This program is offered to adults and youth.  There are no income requirements for participants and the program is recommended for any individual seeking better personal understanding of household money management including personal budgeting and planning. The purpose of this training is to increase the participant’s knowledge of the following:

    • – The Importance of “good credit”
    • – Awareness of the “cost of borrowing” and the value of saving
    • – How to read and improve a credit report
    • – Acquire the skills necessary to design and implement a personal budget
    • – Successfully plan for the future

Goals, and the activities required to accomplish those goals, will be established.  As every member of the household is affected by each individual’s financial decisions, especially in low-income households, this program is designed to provide information that will impact an individual’s purchasing and spending behavior in a positive manner-which will in turn improve the likelihood of a positive financial future. Anticipated outcomes include greater savings rates, increased graduation rates among at-risk students, and improved credit ratings.

Class length and time vary depending on the subject.  Workshop topics include, but are not limited to Building and Keeping Good Credit, Talking to Teens About Money, Manage Your Money Wisely, as well as Couponing Classes, Budgeting Basics, and workshops on how to complete the FAFSA Application (for students seeking financial aid for college).

One-on-one counseling is available by appointment by calling 740-289-2371 or toll free
at 1-866-820-1185.

Module Descriptions

Building and Keeping Good Credit
This training module explains what every consumer should know about how to build and keep good credit. Topics include the importance of a credit history, maintaining good credit, the impact of bad credit, reading your credit report, and a summary of your rights under the “Fair Credit Reporting Act.” Suggestions about how to establish credit are included, as well as information about where to complain if your rights are violated. Credit scoring, credit fraud and women and credit are also covered.

Talking To Teens About Money
This training is designed primarily for parents but may also be useful for older teens. It covers many topics, including working, budgeting, figuring out if a purchase is a “need” or a “want,” banking, writing checks, savings, credit cards, credit reports, driving and cell phones. The booklet contains illustrations and examples of a weekly spending evaluation, a paycheck stub, how comparison shopping can save money and how to write a check. It also contains a list of helpful web sites for parents and teens.
 
Manage Your Money Wisely: Tracking Your Money
This training module gives tips on how to manage your finances wisely. Topics include: creating a budget, balancing your checkbook, cutting back on expenses, ways to spend less and save more, banking, insurance, comparison shopping, earning extra income, beginning a savings program, staying out of debt and setting and reaching important financial goals.

Various MoneyWI$E Curriculums on Other Important Topics Are Available Upon Request
The MoneyWI$E program was created by the national non-profit organization Consumer Action with a grant from Capital One. Offered in 2- or 4-hour Sessions.  One-on-one counseling available.  Customization available.

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Introduction to Personal Computers

This training workshop is a hands-on course that teaches participants how to use a personal computer, understand its uses and how it works. Participants will also learn how to setup and use a personal email account, as well as access and use popular websites, such as Yahoo and Ebay.

Prerequisites: None

Training Curriculum
Identify Uses of Personal Computers
Identify Types of Personal Computers
Identify the Common Components of a Personal Computer
Identify How Personal Computers Work
Setup Your Computer
Start Your Computer
Log Into Your Computer
Display My Computer
Navigate in a Word Processing Document
Update a Spreadsheet
Run a Presentation
Find Information in a Database
Identify Types of Networks
Access the Internet
Setup of Personal Email
Sending and Receiving Emails
Accessing and using Yahoo!
Accessing and using Ebay!
 

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Microsoft Office Excel 2013 Level 1

This training workshop is a hands-on course, teaching participants how to explore the Microsoft® Office Excel® 2013 environment and create a basic worksheet, perform calculations, modify and format a worksheet, print workbook contents, and manage large workbooks.

Prerequisites: Must be familiar with using personal computers and word processing. You should be comfortable navigating in a Windows environment including managing files and folders.

Training Curriculum
Identify the Elements of the Excel Interface
Navigate and Select Cells in Worksheets
Customize the Excel Interface
Create a Basic Worksheet
Create Formulas in a Worksheet
Insert Functions in a Worksheet
Reuse Formulas
Edit Worksheet Data
Find and Replace Data
Manipulate Worksheet Elements
Apply Font Properties
Add Borders and Colors to Cells
Align Content in a Cell
Apply Number Formatting
Apply Cell Styles
Add Border and Color to Cells
Change Column Width and Row Height
Apply Number Formats
Position Cell Contents
Apply Cell Styles
Manage Worksheets
View Worksheets and Workbooks
Define the Page Layout
Print a Workbook
 

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Microsoft Office Excel 2013 Level 2

This training workshop is a hands-on course, teaching participants how to use Microsoft® Office Excel® 2013 to streamline and enhance spreadsheets with templates, charts, graphics, and formulas.

Prerequisites: Should already be using the basic components of Microsoft Excel or have completed Microsoft Excel 2013: Level 1 and also experience with web browsing.

Training Curriculum

Apply Cell and Range Names Calculate Data Across Worksheets Use Specialized Functions Analyze Data With Logical and Lookup Functions
Create and Modify Tables
Format Tables
Sort or Filter Data
Use Functions to Calculate Data
Create a Chart
Modify Charts
Format Charts
Create a PivotTable Report
Filter Data Using Slicers
Analyze Data Using PivotCharts
Insert and Modify Pictures and ClipArt
Draw and Modify Shapes
Illustrate Workflow Using SmartArt Graphics
Layer and Group Graphic Objects
Customize the Excel Environment
Customize Workbooks
Manage Themes
Create and Use Templates

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Microsoft Office PowerPoint 2013 Level 1

This training workshop is a hands-on course that teaches participants how to create a presentation, format text on slides, add graphical objects to a presentation, modify objects, add tables and charts to a presentation and prepare to deliver a presentation.

Prerequisite: Must be familiar with using personal computers and word processing. You should be comfortable navigating in a Windows environment including managing files and folders.

 Training Curriculum

  • Identify the Elements of the User Interface
    View Presentations
    Save a Presentation
    Use Microsoft PowerPoint Help
    Select a Presentation Type
    Enter Text
    Edit Text
    Format Text Placeholders
    Add Slides to a Presentation
    Arrange Slides
    Work with Themes
    Apply Character Formats
    Format Paragraphs
    Insert Images into a Presentation
    Add Shapes
    Add Visual Styles to the Text in a Presentation
    Edit Graphical Objects
    Format Graphical Objects
    Group Graphical Objects on a Slide
    Arrange Graphical Objects on a Slide
    Apply Animation Effects
    Insert a Table
    Format Tables
    Insert Tables from Other Microsoft Office Applications
    Insert Charts
    Modify a Chart
    Import Charts from Other Microsoft Office Applications
    Review the Content in a Presentation
    Divide a Presentation into Sections
    Add Transitions
    Add Speaker Notes
    Print a Presentation
    Deliver a Presentation

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Microsoft Office PowerPoint 2013 Level 2

This training workshop is a hands-on course that teaches participants how to customize the PowerPoint environment, customizing a design template, adding diagrams and special effects to a presentation, customizing a slide show presentation, collaborating on a presentation and securing and distributing a presentation.

Prerequisite: Should already be using the basic components of Microsoft PowerPoint or have completed Microsoft PowerPoint 2013: Level 1 and also experience with web browsing.

 Training Curriculum

 

Customizing the Quick Access Toolbar
Personalize the PowerPoint Interface
Customize Save Options
Apply Advanced Customization Options
Set Up A Slide Master
Customize Slide Layouts
Create Custom Themes
Add Headers and Footers
Modify the Notes Master
Modify the Handout Master
Create Diagrams
Modify Diagrams
Add Multimedia Elements
Customize Slide Component Animations
Set Up a Custom Show
Annotate a Presentation
Set Up a Slide Show to Repeat Automatically
Review a Presentation
Publish Slides to a Slide Library
Share a Presentation
Secure Presentations
Package a Presentation
Publish a Presentation as a Web Page
 

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Microsoft Office Publisher 2013

This training workshop is a hands-on course that teaches participants how to create a one-page publication, modify it’s layout and structure, edit it’s content, format a publication and format pictures, and identify the options for distributing a publication.

Prerequisite: Must be familiar with personal computers and word processing. You should be comfortable navigating in a Windows environment including managing files and folders.

 Training Curriculum

Identify the Components of the Publisher Interface
Customize the Publisher Interface
Create a Basic Publication
Add Content to a Publication
Import Text into a Publication
Organize Text Boxes and Picture Placeholders in a Layout
Control the Display of Content in Text Boxes
Insert Common Layout Elements
Use Building Blocks
Format Text
Format Paragraphs
Apply Paragraph Styles
Apply Schemes
Edit Text in a Publication
Present Content in Tables
Review Text in a Publication
Insert Symbols and Special Characters
Customize the Appearance of Pictures
Add Graphical Objects to a Publication
Check the Design of a Publication
Save a Publication for Distribution
Preview and Print a Publication
Send a Publication by Email
 

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Microsoft Office Word 2013 Level 1

This training workshop is a hands-on course, teaching participants how to create and edit basic documents, format text and paragraphs, insert tables and graphic objects, control page appearance and proof a document.

Prerequisite: Must be familiar with using personal computers and word processing. You should be comfortable navigating in a Windows environment including managing files and folders.

 Training Curriculum

Identify the Components of the Word Interface
Customize the Word Interface
Display a Document in Different Views
Enter Text in a Document
Save a Document
Select Text
Modify Text
Find and Replace Text
Apply Character Formatting
Align Text Using Tabs
Display Text as List Items
Modify the Layout of a Paragraph
Apply Styles
Manage Formatting
Apply Borders and Shading
Insert Symbols and Special Characters
Add Illustrations to a Document
Insert a Table
Modify a Table
Format a Table
Convert Text to a Table
Check Spelling and Grammar
Use the Thesaurus
Apply a Page Border and Color
Add a Watermark
Add Headers and Footers
Control Page Layout
Preview and Print a Document
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Microsoft Office Word 2013 Level 2

This training workshop is a hands-on course that teaches participants how to manage lists, customize tables and charts, customize formatting with styles and themes, modify pictures, creating customized graphic elements, inserting content using quick parts, control text flow, using templates to automate document creation, automate mail merges and use macros to automate tasks.

Prerequisite: Should already be using the basic components of Microsoft Word or have completed Microsoft Word 2013: Level 1 and also experience with web browsing.

 Training Curriculum

Sort a List
Renumber a List
Customize a List
Sort Table Data
Control Cell Layout
Perform Calculations in a Table
Create Charts
Create or Modify a Text Style
Create a Custom List or Table Style
Apply Default and Customized Document Themes
Resize a Picture
Adjust the Picture Appearance Settings
Wrap Text Around a Picture
Insert and Format Screenshots in a Document
Create Text Boxes and Pull Quotes
Draw Shapes
Add WordArt and Other Special Effects to Text
Create Complex Illustrations with SmartArt
Insert Building Blocks
Create Building Blocks
Modify Building Blocks
Insert Fields Using Quick Parts
Control Paragraph Flow
Insert Section Breaks
Insert Columns
Link Text Boxes to Control Text Flow
Create a Document Based on a Template
Create a Template
Use the Mail Merge Feature
Merge Envelopes and Labels
Create a Data Source Using Word
Automate Tasks Using Macros
Create a Macro
 

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QuickBooks Introduction

This full-day workshop teaches participants how to explore the QuickBooks interface and access the centers available in QuickBooks to familiarize yourself with the application. In addition, you will set up a company, work with lists, set up inventory, sell products, work with invoices and statements, process payments, work with bank accounts, as well as enter and pay bills.

Prerequisite: Must be proficient navigating in a Windows environment. Must know how to move files around, create folders or directories, copy files to and from disks, and run applications.

 Training Curriculum

Starting QuickBooks
Setting QuickBooks Preferences
Backing Up & Restoring a Company File
Creating a QuickBooks Company
Using the Charts of Accounts
Creating Company Lists
Working with the Customer, Jobs, Employees,
Vendors, Items, and Other Lists
Managing Lists
Ordering & Entering Products into Inventory
Receiving & Paying for Inventory
Manually Adjusting Inventory
Creating Product Invoices
Applying Credit to Invoices
Setting Price Levels
Making Cash Sales
Setting Up a Service Item
Changing the Invoice Format
Creating a Service Invoice
Editing, Voiding, and Deleting an Invoice
Entering Statement Charges
Creating Billing Statements
Displaying the Open Invoices Report
Using the Collections Center
Receiving Payments for Invoices
Making Deposits
Handling Bounced Checks
Writing & Voiding a QuickBooks Check
Using Bank Account Registers
Entering a Handwritten Check
Transferring Funds Between Accounts
Reconciling Checking Accounts
Handling Expenses
Using QuickBooks for Accounts Payable
Entering & Paying Bills
Entering Vendor Credit
 

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QuickBooks 2

This full day workshop is a continuation of the Intro training workshop and covers additional components of the QuickBooks Program. Participants learn how to memorize transactions, customize forms, use other QuickBooks accounts, create reports and graphs, track and pay sales tax, prepare payroll with QuickBooks, use online banking, share files with an accountant, create job estimates, track time, and write letters.

Prerequisite: Must be proficient navigating in a Windows environment. Must know how to move files around, create folders or directories, copy files to and from disks, and run applications.

 Training Curriculum

Entering a New Memorized Transaction
Editing, Deleting, Grouping, Using, & Printing a Memorized Transaction
Creating a Custom Template
Modifying a Template
Printing Forms
Using Other QuickBooks Account Types
Working with Credit Card Transactions, Fixed Assets, & Long-Term Liability Accounts
Using the Loan Manager
Creating, Customizing, & Memorizing QuickReports
Running & Customizing Preset Reports
Sharing & Exporting Reports to Microsoft Excel
Printing Reports
Creating QuickInsight Graphs
Using QuickZoom with Graphs
Working with the Sales Graph
Customizing & Printing Graphs
Using Sales Tax in QuickBooks
Setting up Tax Rates & Agencies
Indicating Who & What Gets Taxed
Applying Tax to Each Sale
Determining What You Owe & Paying Your Tax Agencies
Using Payroll Tracking
Setting Up For Payroll, Employee Payroll Information, & a Payroll Schedule
Writing a Payroll Check & Printing Paycheck Stubs
Tracking Your Tax Liabilities, Paying Payroll Taxes, & Preparing Payroll Tax Forms
Using Online Banking
Saving an Accountant’s Copy & Importing an Accountant’s Changes
Removing Accountant’s Copy Restrictions & Using the Accountant’s Copy File Transfer Service
Creating Job Estimates
Creating an Invoice from an Estimate & Displaying Reports for Estimates
Updating the Job Status & Tracking Time
Displaying Reports for Time Tracking
Tracking Vehicle Mileage & Displaying Reports
Displaying Other Job Reports
Using the Letters & Envelopes Wizard and Customizing Letter Templates
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Self-Employment: “From Dream to Reality!”

The Business Development Training Program offers existing small business owners and individuals, who are considering the option of business ownership, the opportunity to learn a variety of skills needed to own and operate a business.

Guest speakers are often brought in to discuss specific aspects of business ownership, such as an attorney discusses business entities and the legal aspects of operating a business, an insurance agent discusses the insurance needs of the businesses that are represented in the class, and so on. In past classes, we have also brought in a commercial lender and an accountant – based on their availability.

 The cost of this class is $15.

This 5-week business development course covers every facet of owning a business and covers the following topics:

 

Chapter 1: The World of Business
Discusses what it takes to own a business, traits of entrepreneurs, what leads to business failure, the importance of business planning and the contents of a business plan.
Chapter 2: Defining the Dream
Allows the entrepreneur to discover the type of business best suits them, describing the business, naming the business and building a support team.
Chapter 3: Financing the Dream
Gives entrepreneurs a look at ways to finance a business, the differences between financing a start-up business vs. financing an existing business and the process of getting a loan.
Chapter 4: Goal Setting
Assists the entrepreneurs in proper goal setting and emphasizes the importance of developing action plans to help them reach their goals.
Chapter 5: Pricing Your Products and Services
Teaches participants how to price their products and services. Helps them to determine the cost of goods sold for retail businesses and how to calculate the hourly rate for service business.
Chapter 6: Finding, Reaching and Serving Your Customers
Gives the participants a foundation on basic market research tactics and the importance of the research and how to find lucrative markets.
Chapter 7: Managing Your Cash Flow
Assists entrepreneurs with developing cash flow projections, how to predict cash future and discuss what lendors want to see from entrepreneurs.
Chapter 8: The Business of Business
Walks through the various types of business entities and the pros and cons of each as well as discusses the insurance needs of businesses. (Guest speakers for this session: attorney and insurance agent)
Chapter 9: Managing Your Records
Emphasizes the importance of a good record-keeping system, discusses the various journals used in business and how long to keep records.
Chapter 10: Understanding Financial Statements
Discusses the income sheet, statement of owner’s equity and the balance sheet, how to create and use these documents when making business decisions.
Chapter 11: Is an E-business Right for You?
Defines an E-business and discusses the basis for launching and promoting a web site.
This is a 5-week class and meets twice a week for three hours.

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